If you have any questions or need help with your order, please contact our customer support team. You can reach us anytime by email, and we’ll get back to you within 8–12 hours.
📧 support@buqat.shop
📧 support@buqat.shop
Frequently Asked Questions (FAQs)
Do you offer Cash on Delivery (COD)?
Yes! We offer Cash on Delivery for all orders across the UAE. You can pay when your order arrives at your doorstep.
How long does delivery take?
Orders are usually delivered within 2 to 4 business days anywhere in the UAE.
During busy seasons or public holidays, delivery may take a little longer.
Is shipping free?
Yes — shipping is completely free on all orders within the UAE. There are no hidden fees.
How can I track my order?
Once your order has been shipped, you’ll receive a tracking number or update via email or SMS so you can follow your delivery.
What is your return policy?
We offer a 30-day return policy for unused and unopened items in their original packaging.
If you receive a wrong or damaged item, we’ll cover the return shipping cost.
How do I request a return?
Simply email us at support@buqat.shop
with your order number and reason for return.
Our team will guide you through the quick return process.
How do refunds work for COD orders?
For COD orders, refunds are issued via bank transfer or store credit once the returned item is received and inspected.
Refunds are processed within 7–10 business days.
Do you ship outside the UAE?
Not yet — we currently ship only within the UAE.
What should I do if I receive a damaged or wrong item?
Please contact us immediately at support@buqat.shop
with photos and your order details.
We’ll arrange a replacement or refund right away.
How can I contact customer support?
You can reach our team anytime at:
📧 support@buqat.shop